Last Updated: 23 March 2026

1. Introduction and Commitment to Privacy
UniPumps (“the Company”, “we”, “us” “our”), is committed to protecting the personal information of our customers, website visitors, and partners. We operate as a South African-based manufacturer and exporter. This policy outlines our practices in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and relevant international standards for cross-border trade.
2. Age Restriction and Verification
UniPumps only provides services and sells products to persons over the age of 18.
2.1. Verification: By using our website and purchasing our products, you are required to tick an empty checkbox to verify that you are at least 18 years of age.
2.2. Minors: We do not knowingly collect or process personal information of individuals under the age of 18.

3. The Information We Collect
We collect specific, non-sensitive (“vanilla”) personal information necessary to manufacture and deliver swimming pool parts:
3.1. Identifiers: Full name, physical delivery address, email address, and telephone numbers.
3.2. Financial Information: Proof of payment (for EFTs) and transaction history.
3.3. Third-Party Payment Gateways: Full credit card numbers are handled exclusively by secure operators (Ozow/PayPal). UniPumps only receives payment confirmations containing basic transaction details.
3.4. Custom Order Data: Technical specifications or measurements for custom-made components.

4. Purpose of Collection and Processing
UniPumps processes personal information for:
4.1. Order Fulfilment: Manufacturing and arranging delivery from South Africa to SADC regions, excluding Zambia (including Botswana, Eswatini, Lesotho, Namibia, and Mozambique).
4.2. Compliance: Meeting legal obligations under the VAT Act and Companies Act.
4.3. Security: Monitoring for fraudulent activity to ensure website integrity.

5. Consent and Lawful Basis
We process data primarily for the performance of a contract (delivering goods). Where processing is not strictly necessary for a contract, we seek your voluntary, specific, and informed consent. You may withdraw consent at any time, though this may affect our ability to fulfil custom orders.

6. Direct Marketing and Opt-Out Rights
UniPumps adheres to strict “Opt-In” regulations:
6.1. New Prospects: You will not receive marketing communications unless you explicitly tick an empty checkbox to “Opt-In” during checkout, subscription, or competition entry.
6.2. Existing Customers: We may use a “Soft Opt-In” for customers who have previously purchased similar pool products.
6.3. Opt-Out: Every marketing communication includes a clear “Unsubscribe” option. Once you opt out, you are removed from marketing lists immediately.
7. Cookies and Tracking
We use cookies to improve your shopping experience. This includes analytical and tracking cookies (such as Google Analytics) to understand website traffic and user behaviour. You may manage or disable these cookies through your browser settings.
8. Data Retention and Disposal
UniPumps retains personal information for up to 5 years. This ensures compliance with SARS financial requirements and covers long-term warranty claims. After this period, digital records are permanently erased and physical documents are shredded.

9. Third-Party Operators and Cross-Border Transfers
UniPumps is a South African entity with no physical infrastructure in other SADC jurisdictions.
9.1. Operators: We share data with courier partners, payment gateways, and IT providers.
9.2. SADC Transfers: For exports to Botswana, Eswatini, Lesotho, Namibia, and Mozambique, we comply with Section 72 of POPIA.
9.3. Protections: Our standard contractual clauses ensure that international partners provide a level of data protection “substantially similar” to POPIA.

10. Social Media and Third-Party Platforms
10.1. Platform Policies: These platforms have their own privacy policies. We encourage you to review them, as UniPumps does not control how these third parties process your data.
10.2. Public Interactions: Any information you post in public comment sections can be read or used by others. UniPumps is not responsible for any unauthorized third-party use of information you share publicly.
10.3. Direct Messages: If you contact us via Direct Message (DM), we will use that information only to resolve your query. We recommend that you do not share sensitive financial information via these channels.
10.4. Re-sharing Content: If you tag UniPumps in your posts or photos, we may re-share that content on our official feeds. If you wish for a post to be removed, please contact our Information Officer.

11. Security Safeguards and Breach Notification
We utilize data encryption, firewalls, and restricted access controls. In the event of a security compromise, we are legally obligated under Section 22 of POPIA to notify the Information Regulator and affected subjects as soon as reasonably possible.

12. Rights of the Data Subject
You have the following rights regarding your data:
12.1. Access and Rectification: Request to see or correct your data.
12.2. Erasure: Request the deletion of your information (“right to be forgotten”).
12.3. Object and Complain: Object to processing or lodge a complaint.
12.4. Response Timeframe: UniPumps will respond to any formal request regarding these rights within 30 calendar days.

13. Automated Decision-Making and Profiling
UniPumps may use automated systems to provide you with a personalized shopping experience, such as product recommendations based on your browsing history or past purchases.
13.1. Nature of Processing: These automated processes are used solely for customer convenience and marketing relevance.
13.2. User Rights: These processes do not have legal consequences or significantly affect you in a manner that produces legal effects. You have the right to object to such profiling by contacting our Information Officer.

14. “Do Not Track” (DNT) Signals
Some web browsers offer a “Do Not Track” (DNT) signal that allows you to indicate a preference regarding the tracking of your online activities.
14.1. Response: At this time, the UniPumps website does not change its behaviour or respond to browser DNT signals, as there is no universal standard for how companies should interpret these signals.
14.2. Alternative: You may manage your tracking preferences through our cookie settings or by adjusting your browser’s privacy tools.

15. Data Sovereignty and Cloud Storage
UniPumps utilizes secure, high-tier cloud service providers (such as Microsoft Azure or Google Cloud) to host our online shop and store data.
15.1. Location: While UniPumps is based in South Africa, these servers may be located in jurisdictions outside of South Africa or the SADC region.
15.2. Standards: We only utilize providers that maintain international security certifications (such as ISO 27001) to ensure your data receives a level of protection substantially similar to POPIA.

16. External Links and Third-Party Sites
Our website contains links to third-party platforms, including payment gateways (Ozow and PayPal) and social media networks.
16.1. Responsibility: UniPumps is not responsible for the privacy practices, security, or content of these external websites.
16.2. Advice: Once you leave the UniPumps website, we encourage you to read the privacy policy of every website you visit.

17. Mandatory vs. Voluntary Information
To facilitate your transaction, certain information is marked as mandatory.
17.1. Consequences of Refusal: Providing “Identifier” and “Financial” information is a contractual requirement for making a purchase.
17.2. Impact: If you choose not to provide this mandatory information, we will be unable to process your order, arrange delivery, or fulfil future warranty claims.

18. Policy Updates and Notifications
UniPumps reserves the right to update or amend this Privacy Policy at any time to reflect changes in law or our data practices.
18.1. Notification: The “Last Updated” date at the top of this policy will indicate the most recent version.
18.2. Material Changes: For significant changes that affect your rights, we will notify you via a prominent notice on our website homepage or by emailing registered account holders directly.

19. Contact Information
Information Officer: Aidan Pereira
Email: sales@unipumps.co.za
Address: 26 Tennyson Dr, Tulisa Park, Johannesburg, 2197
Information Regulator (SA): POPIAComplaints@inforegulator.org.za

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