Last Updated: 16th May 2026

1. Introduction and Logistics Overview
UniPumps (“the Company”) is committed to delivering your swimming pool parts and accessories efficiently and safely. We partner with reputable third-party courier services for South African and SADC regional delivery. By completing a purchase on www.unipumps.co.za, you agree to these terms. Please note that shipping is a third-party service governed by the terms of our courier partners.

2. Order Processing and Lead Times
“Delivery Time” consists of Processing/Manufacturing Time and Transit Time.
2.1. Standard Items: Processed within 24 to 48 hours of payment confirmation.
2.2. Custom-Made Items: Manufactured to specification with a lead time of 3 to 7 business days before dispatch.
2.3. Operating Hours: Processing occurs Monday to Friday (07h00 – 16h00), excluding South African public holidays. Orders placed after 14h00 on Friday are processed the following Monday.
2.4. Delays: The Company is not liable for delays caused by Force Majeure, including but not limited to border strikes, port congestion, or extreme weather.

3. Shipping Rates and Calculations
3.1. Calculation: Rates are based on delivery zone and volumetric weight.
3.2. Dynamic Quote: A calculator provides a quote at checkout.
3.3. Adjustments: UniPumps reserves the right to adjust rates if actual package dimensions differ significantly from the system estimate. We will contact the customer to discuss additional charges or provide a refund if the customer declines the adjustment.

4. Delivery Zones and Incoterms® 2020
4.1. Main Centres (RSA): Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Gqeberha (2–4 business days post-dispatch).
4.2. Regional Areas (RSA): Smaller towns/rural locations (5–7 business days post-dispatch).
4.3. SADC Countries: Including Namibia, Botswana, and Zimbabwe (7–14 business days, excluding Zambia).
4.4. International Terms: All cross-border shipments are conducted under DAP (Delivered at Place) Incoterms® 2020. UniPumps is responsible for delivery to the address; the customer is responsible for all import clearance and local taxes.

5. Transfer of Risk and Ownership
5.1. Risk: Risk of loss or damage passes to the customer upon delivery and signature at the provided address.
5.2. Ownership: Ownership passes only upon receipt of full payment for goods and delivery charges.
5.3. Inspection: Customers must ensure a responsible person is available to inspect and sign for the package.

6. Failed Delivery and Re-delivery Protocols
6.1. Attempts: Couriers will make two delivery attempts.
6.2. Failure: If delivery fails due to customer absence or incorrect address, goods return to our Johannesburg warehouse.
6.3. Costs: The customer is liable for return trip costs and a third delivery attempt fee.
6.4. Refunds: Shipping fees for failed attempts are non-refundable unless the failure was caused by courier negligence.

7. Order Tracking and Communication
7.1. Notification: Upon dispatch from 26 Tennyson Dr, Tulisa Park, you will receive a tracking number via email or SMS.
7.2. Responsibility: It is the customer’s responsibility to monitor shipment progress. Please contact UniPumps or the courier immediately if status updates indicate an “Address Not Found”.

8. Customs, Duties, and SADC Trade Agreements
8.1. Importer of Record: For SADC orders, the customer is the Importer of Record and is subject to local duties, VAT, and customs fees.
8.2. Trade Agreements: UniPumps does not currently provide SADC Certificates of Origin; full prevailing duties of the destination country will apply.
8.3. Inquiries: We recommend contacting your local customs office before placing large orders.

9. Restricted and Prohibited Delivery Areas
9.1. Exclusions: We reserve the right to refuse delivery to high-risk or inaccessible areas. We will contact you for an alternative delivery point (e.g., courier depot) in such cases.
9.2. P.O. Boxes: We do not deliver to P.O. Box addresses.
9.3. Zambia: UniPumps does not currently offer shipping or trade services to Zambia.

10. Damaged or Lost Shipments
10.1. Optional Insurance: Customers may opt for transit insurance at checkout.
10.2. Visible Damage: If the box is damaged/opened, note this on the waybill or refuse delivery.
10.3. Concealed Damage: Report internal damage to sales@unipumps.co.za within 72 hours of receipt.
10.4. Lost in Transit: UniPumps will issue a replacement or refund for lost shipments only if the customer selected the Insurance option at checkout. Uninsured shipments are subject to the limited liability terms of the third-party courier.

11. Collection Option (Click & Collect)
11.1. Location: 26 Tennyson Dr, Tulisa Park, Johannesburg.
11.2. Process: Wait for a “Ready for Collection” email before arriving.
11.3. Security: Present order confirmation and valid identification. Third-party or private courier collections require prior written notification.

12. Split Shipments and Order Consolidation
12.1. Default Procedure: To minimize shipping costs for our customers, UniPumps defaults to Single Dispatch. If an order contains both “Standard Items” and “Custom-Made Items,” the entire order will be held until the custom component has completed the manufacturing lead time (3–7 business days).
12.2. Requested Split: If a customer requires in-stock items to be delivered immediately, this must be requested via sales@unipumps.co.za.
12.3. Additional Costs: The customer will be liable for the additional shipping fees incurred for the second delivery.

13. Post-Dispatch Address Changes and Redirections
13.1. Accuracy of Information: Customers are responsible for ensuring the delivery address is 100% accurate at the time of checkout.
13.2. Redirection Fees: Once a tracking number has been issued and the goods have left our Tulisa Park facility, any request to change the delivery address will be subject to a Courier Redirection Fee.
13.3. Payment: This fee must be settled in full before the courier is authorized to divert the shipment to the new location.

14. Heavy Goods and Specialized Offloading
14.1. Standard Delivery: Our standard shipping rates cover “to-the-door” delivery via standard courier vehicles.
14.2. Offloading Responsibility: For heavy manufactured parts (e.g., large commercial pumps or sand filters), it is the customer’s responsibility to ensure there is adequate personnel or equipment available to offload the goods from the vehicle.
14.3. Specialized Equipment: If a delivery location requires a vehicle with a hydraulic tail-lift or specialized reach, the customer must notify UniPumps before dispatch. Failure to do so may result in a failed delivery attempt and subsequent re-delivery charges.

15. Returns and Warranty Transit Costs
15.1. Return to Base (RTB): In the event of a warranty claim or a request for technical inspection, the customer is responsible for the cost of shipping the unit back to our Johannesburg warehouse.
15.2. Valid Claims: If the product is found to have a manufacturing defect, UniPumps will cover the shipping costs to return the repaired or replacement unit to the customer.
15.3. Invalid Claims: If no fault is found, or if the damage was caused by incorrect installation, the customer will be liable for the return shipping costs before the item is released.

16. Force Majeure (Events Beyond Control)
16.1. Definition: A “Force Majeure Event” refers to any cause beyond the Company’s reasonable control. This includes, but is not limited to:
16.1.1. Acts of God: Floods, storms, fires, or lightning strikes affecting the Tulisa Park manufacturing facility.
16.1.2. Infrastructure Failures: National or regional power grid instability (load shedding), telecommunication outages, or water shortages affecting production.
16.1.3. Logistical Disruptions: National or industry-wide courier strikes, fuel shortages, or significant port congestion.
16.1.4. SADC Regional Risks: Border post closures (e.g., Beitbridge), civil unrest, or changes in cross-border trade regulations in countries such as Namibia, Botswana, or Zimbabwe.
16.2. Suspension of Obligations: If a Force Majeure Event occurs, UniPumps’ obligation to meet stated manufacturing lead times (3–7 days) or delivery windows (2–14 days) will be suspended for the duration of the event.
16.3. Limitation of Liability: The Company shall not be held liable for any direct, indirect, or consequential damages, or loss of profits suffered by the customer due to delays caused by such events.
16.4. Notification: UniPumps will make every reasonable effort to notify affected customers via email or SMS if a widespread Force Majeure event is expected to significantly delay their shipment.
16.5. Termination: If a Force Majeure Event continues for a period exceeding 30 days, either party may cancel the order. In such cases, UniPumps will issue a refund for the goods, provided manufacturing has not reached a stage where the item is considered a “Custom-Made” non-refundable asset.

17. Contact Information and Governing Law
17.1. Governing Law: This policy and all transactions are governed by the laws of the Republic of South Africa.
17.2. Logistics Team: Phone: 011 907 1092
17.3. Email: sales@unipumps.co.za
17.4. Hours: Monday – Friday, 07h00 – 16h00.

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Privacy policy
Refund Policy
Returns policy
Shipping policy